Returns & Exchanges
At Sulwhasoo, we strive to ensure your holistic beauty experience is seamless; if you are not entirely satisfied with your purchase, we accept returns of unopened products within 30 days of delivery.
Initiate Your Request
Visit our online returns portal or contact our customer care team with your order number and the specific items you wish to return.
Prepare the Package
Carefully pack the unused items in their original packaging, including any promotional gift-with-purchase items received with the order.
Attach Shipping Label
Affix the prepaid return shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing